If your question is not listed please email wernersunkel@cybersmart.co.za


Can I pay by credit card?
Yes, Simply click on the item you want "add to cart" and after you have selected all the items you want then click "view cart" and you will go to a secure online payment page where you fill in your credit card details.
 

 
How is my order packed?
Your order will be packed in standard protective packaging which will normally include a cardboard outer, bubble wrap and polystyrene filling.

 


Can you deliver to an address different to my home?
Yes, in your shopping bag you can choose the address to which the product will be delivered.

 

 

How long does delivery take?
Delivery takes 5-7 working days to most continents via airmail, but some items may take longer as we source it from manufacturers. Certain items like our leather handbags can take up to 2-3 weeks for delivery but most items should take a week.
 
 
 

 

 

 

What are your delivery charges?

Packaging and delivery is free of charge for South African customers.
Delivery charges vary according to the weight of the product, the destination and speed of delivery. 
 
Your average pricing will be $18 per parcel plus $1.5 for every 100g thereafter for airmail.
Please see this link for guideline, bear in mind the pricing is in South African Rands http://www.sapo.co.za/rates%20page/Large_international_parcel.htm

 
 
Will I have to pay any Import Duty if I am purchasing from Abroad?
We are unable to accept responsibility for customs and handling charges levied by authorities in the country of destination. VAT at 14% will be deducted on orders delivered to addresses outside South Africa.

 


Can I track my order?
The courier provides a fully traceable delivery system. When an order is dispatched you will receive an e-mail confirmation that includes an order tracking code.
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